The Manage Admins module is where Admins with Platform Super Admin access can view and edit all Administrators in the Platform.
[Screenshot of Manage Admins Page]
The Manage Admins table displays a list of all Admins in the Platform, including Admins with access to only the Site level of the Admin Console. To add a new Admin to the Platform, click the Add an Admin button in the top right-hand side of the page or navigate to Invite or Create a New Admin in the Admin Console sidebar. Click here for more on the Invite or Create a New Admin module.
Enter an Admin’s name, email address, or unique User ID in the search bar at the top of the table to find a specific Admin. Sort the Admins in the table by clicking the arrow next to the column headers.
[Detail screenshot of column sorting]
If there are more than 20 Admin accounts in the Platform, the table will be paginated, and page navigation options will appear at the bottom of the page. Click the Results Per Page dropdown to display more Admins per page.
[Detail screenshot of table footer with multiple pages]
The Access Level column will list the access level preset assigned to each Admin. It is possible that further granular customization of an Admin’s access rights may render the access level listed in this column inaccurate in some cases, but an Admin will never have access rights greater than the level listed in this column.
Click the trash can icon in the Action column to delete an Admin. A confirmation popup will appear. Deleting an Admin cannot be undone.
Click the pencil icon in the Action column to edit an Admin account. The Edit Admin page will appear.
Edit Admin
[Screenshot of Edit Admin page (Platform Super Admin)]
The User ID number in the page title is unique and generated by Agora. Edit the Admin’s first name, last name, email address, and phone number in the first block. The Admin’s phone number is not required.
There are two options to reset an Admin’s password in the Reset Password block:
- Enter a new password in the provided field. Click the eye icon to show or hide the entered password. Once the password is strong and meets the listed criteria, click the Reset button. The Admin’s password will be reset.
- Click the Send Password Reset Email button. This will send an email to the Admin’s email address (entered above) with a link to reset their password themselves.
[Detail Screenshot of Reset Password block]
Quickly edit the Admin’s access rights to certain controls with the Access Level Preset block. The selected preset can be further customized in the expandable Customize sections below.
[Detail screenshot with Access Level Preset block and expanded dropdown]
There are three Access Level Presets:
- By default, the Platform Super Admin preset gives the Admin access to all Platform controls and modules (including Manage Admins and Invite or Create a New Admin) and all Site controls and modules in all Sites in the Platform.
- By default, the Platform Basic Admin preset gives the Admin access to all Platform controls and modules (except for Manage Admins and Invite or Create a New Admin) and all Site controls and modules in all Sites in the Platform.
- By default, Site Admins have access to all Site controls and modules in one or more Sites, but no access to Platform controls.
Depending on the preset selected, the content of the expandable Customize sections will change.
Customize Platform controls visible to this Admin
The Customize Platform controls visible to this Admin section will only be visible when the Platform Super Admin and Platform Basic Admin presets are selected. When expanded by clicking the arrow on the left-hand side of the section, a list of Platform navigation categories will appear. Each navigation category can be expanded by clicking the arrow next to the category name to reveal the modules in each category. These categories and modules correspond to the categories and modules in the Admin Console Platform-level sidebar. Use the checkboxes to provide or deny access rights to Platform-level categories or modules for the Admin.
When the Platform Super Admin preset is selected, the Admins category with the Manage Admins and Invite or Create a New Admin modules will appear in the list and will be selected by default. When the Platform Basic Admin preset is selected, this category and its modules will not appear in the list.
[Detail screenshot of Customize Platform controls visible to this Admin section (Platform Super Admin view)]
Customize Site access for this Admin
The Customize Site access for this Admin section is visible when any preset is selected. When expanded by clicking the arrow on the left-hand side of the section, a table displaying all Sites (Stores and Connected Marketplaces) in the Platform will appear. The checkboxes next to each Site indicate whether the Admin has administrative access to that Site. Enter a Site name or ID in the search bar at the top of the page to find a specific Site. Click the checkbox next to Select in the header row to select or deselect all Sites. Sort the Sites in the table by clicking the arrow next to the column headers. Click the Save button to ensure that the selected Sites are populated into the dropdown in the Customize Site controls visible to this Admin section.
Admins with the Platform Super Admin and Platform Basic Admin presets will, by default, have access to all Sites in the Platform. Admins with the Site Admin preset will, by default, have access only to the first Site in the list but can be manually given access to a different Site or to any number of Sites in the Platform.
[Detail screenshot of Customize Site access for this Admin section (more than one Site in list)]
Customize Site controls visible to this Admin
The Customize Site controls visible to this Admin section is visible when any preset is selected. When expanded by clicking the arrow on the left-hand side of the section, a list of Site navigation categories will appear for a given Site selected in the Select Site dropdown. This dropdown will be populated with all of the Sites selected in the Customize Site access for this Admin section. Each navigation category in the list can be expanded by clicking the arrow next to the category name to reveal the modules in each category. These categories and modules correspond to the categories and modules in the Admin Console Site-level sidebar. Use the checkboxes to provide or deny access rights to Site-level categories or modules in the selected Site for the Admin. Before selecting another Site from the Select Site dropdown, click the Save button at the bottom of the table.
[Detail screenshot of Customize Site controls visible to this Admin section]
Click the Delete Admin button at the bottom of the page to delete the Admin. A confirmation popup will appear. Deleting an Admin cannot be undone.
When you’ve finished making your changes, click the Save button. Click Back to return to the Manage Admins page.